Overview
Our refund and return policy is valid for 30 days from the date of purchase.
If 30 days have passed, we cannot offer a full refund or exchange.
To be eligible for a return:
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The item must be unused and in the same condition as received.
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The item must be in its original packaging.
Certain products cannot be returned, including:
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Perishable items (food, flowers, newspapers, magazines)
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Intimate or sanitary goods
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Hazardous materials
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Flammable liquids or gases
Additional non-returnable items:
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Gift cards
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Downloadable software
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Some health and personal care products
A receipt or proof of purchase is required for all returns.
Do not send your purchase back to the manufacturer.
2. Partial Refunds (If Applicable)
We may issue partial refunds for:
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Books with obvious signs of use
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Opened CDs, DVDs, VHS tapes, software, video games, or vinyl records
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Items that are damaged or missing parts (not due to our error)
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Items returned more than 30 days after delivery
3. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within a few business days.
4. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company—posting time may vary.
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Contact your bank—processing delays may occur.
If you still have not received your refund, please contact us at {email address}.
5. Sale Items
Only regular-priced items are eligible for a refund.
Sale or discounted items cannot be refunded.
6. Exchanges
We only replace items that are defective or damaged.
For an exchange request, contact us at {email address} and send your item to:
{physical address}
7. Gifts
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If an item was marked as a gift and shipped directly to you, you will receive a gift credit after the return is processed.
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If the item was not marked as a gift, the refund will be sent to the original purchaser.
8. Shipping Returns
To return your product, mail it to:
{physical address}
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Customers are responsible for return shipping costs.
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Shipping charges are non-refundable.
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If a refund is issued, the return shipping cost will be deducted.
Depending on your location, delivery time for exchanged products may vary.
For high-value items, we recommend a trackable shipping service or shipping insurance. We cannot guarantee that we will receive returned items.
9. Need Help?
For any questions regarding returns or refunds, please contact us at:
- Phone: 9780500525
- WhatsApp: 9464608520