1. Information We Collect

A. Personal Information

We may collect the following details when you fill out forms, book appointments, or contact us:

• Name

• Email address

• Phone number

• Preferred service

• Preferred consultation mode

• Message or inquiry you provide

B. Health & Wellness Information

During consultations (online or in-clinic), we may receive information such as:

• Symptoms, health conditions, medical history (only if you voluntarily share it)

• Diet and lifestyle details

•  Mental/emotional concerns shared during counselling

C. Automatically Collected Data

When you visit our website, certain technical information may be collected automatically:

• IP address

• Browser and device information

• Pages viewed

• Time spent on the site

• Cookies & analytics data

This helps us improve user experience and website performance.

 

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2. How We Use Your Information

We use your information to:

• Provide Homeopathy, Nutrition, and Counselling services

• Schedule appointments and respond to your inquiries

• Prepare personalized wellness plans

• Improve our website and service quality

• Maintain security and prevent misuse

• Conduct internal analytics

We do not use your information for unwanted marketing or spam.

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3. Sharing of Information

We only share your information under the following conditions:

A. Healthcare Professionals

With authorized practitioners within our clinic, to provide your care.

B. Service Providers

With trusted website or hosting service providers for site functionality and security.

C. Legal Requirements

If required by law, regulation, or to protect someone’s safety.

We do not sell your information to advertisers or third parties.

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4. Data Security

We use multiple security measures to protect your data:

• SSL encryption

• Secure servers

• Restricted staff access

• Regular monitoring

No system is 100% secure, but we follow best practices to protect your data.

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5. Cookies Policy

Our website uses cookies to:

• Improve browsing experience

• Analyze website traffic

• Enhance performance

You can disable cookies in your browser settings if you prefer.

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6. Third-Party Websites

Our website may contain external links (social media, blogs, etc.).
We are not responsible for the privacy practices of those websites.

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7. Your Rights

You have the right to:

• Request a copy of your personal data

• Ask us to correct inaccurate information

• Request deletion of your data

• Withdraw consent at any time (where applicable)

To use any of these rights, contact us using the details below.

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8. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect information from minors.

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9. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.

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10. Contact Us

If you have questions about this Privacy Policy or wish to request your data:

The Devine Clinic

Phone: +91-9780500525
Address: 151 Industrial Area A, Cheema Chowk, Ludhiana (Near Canara & CSB Bank)